PROBLEMS RECEIVING THE LIVE BROADCAST

If the video or audio signal are not continuous, check your equipment and your internet connection. This service should be available for all under 3 years old computers useing 1 MB internet connection. If your computer is up to date, make sure there are no malware, virus or other issues which might slow down your system.

You may also want to download the latest version of Flash Player:

http://get.adobe.com/flashplayer/  Choose “Agree and install now”.

Make sure you close all browser windows when prompted.

You may test your internet speed here: www.speedtest.net

Choose a server resembling a pyramid, e.g. Helsinki. If your download value is less 800 kb/s, this is the probable cause for your problem with connection. Contact your internet provider for faster connection. This service is available to all latest PC and Apple products, also appropriate Linux settings apply. If you intend to purchase a new computer for this occasion, no special features are required. It is recommended to keep in mind when purchasing a laptop, that a in-built webcam will be needed if one intends to participate in videochat.